Rungtime · Refunds and withdrawal
Refunds and withdrawal for Rungtime Pro
1. Purchase in the App Store or on Google Play
Refunds and withdrawal are handled by Apple or Google under their rules: Apple · Google Play. We cannot refund store purchases.
2. Purchase on the web
The seller is Paddle. Only Paddle’s Refund Policy as in force at the time of purchase applies; statutory consumer rights take precedence over it. Paddle’s Buyer Terms also apply.
- Withdraw from the contract: via “Manage transaction” or “Manage subscription” in your Paddle confirmation email or on paddle.net.
- Request a refund: via the support link on the receipt or on paddle.net under “Request refund”.
- Cancel a subscription (once subscriptions are offered): in the Paddle customer portal or on paddle.net.
3. We help
If Rungtime Pro does not work or does not unlock after the purchase, write to support@darkstone.app first. We look into it and confirm a defect to Paddle if there is one. We do not initiate refunds ourselves.
4. After a refund
After a refund, Pro ends in the app at the next sync; offline at the latest under the rules in the Terms, section 8. Your training data stays.